Direct Energy Responds to Competition Bureau Allegations

Toronto, ON – December 20, 2012 (12/20/2012) - The Federal Competition Bureau has filed an application with the Competition Tribunal alleging "abuse of dominance" by Direct Energy's water heater rental business in Ontario. Direct Energy denies the allegations and will vigorously defend its position before the Tribunal.

The allegations made by the Competition Bureau question certain of Direct Energy's practices and procedures that are designed to inform and empower consumers. Direct Energy strongly believes that all customers and homeowners deserve to have all of the necessary information for them to make informed and intelligent choices. Such practices and procedures do not inhibit competition.

"The water heater rental market in Ontario is highly competitive," said Len Diplock, Vice-President and General Manager of Rental Water Heater Services at Direct Energy, "Direct Energy supports a competitive marketplace and the benefits it brings to consumers, such as greater consumer choice, stronger customer service, and competitive pricing."

Direct Energy will continue to conduct our business for the benefit of and in the best interest of our customers and other consumers.

About Direct Energy

Direct Energy is a provider of heating & cooling, plumbing and electrical services and a leading energy and energy-related services provider with over six million residential and commercial customer relationships in North America. Direct Energy provides customers with choice and support in managing their energy costs through a portfolio of innovative products and services. A subsidiary of Centrica plc (LSE: CNA), one of the world's leading integrated energy companies, Direct Energy operates in 46 U.S. states plus the District of Columbia and 10 provinces in Canada. To learn more about Direct Energy, please visit

Media contact:
Jeff Lanthier
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647-221-4763 Mobile

Direct Energy® is a subsidiary of Centrica plc. All rights reserved. Centrica was created following the demerger of British Gas plc in 1997 and is now a leading supplier of energy and related services. To read more about Centrica plc please visit