Direct Energy

TERMS & CONDITIONS

Go Paperless with your Bill!

Sign up!

Slash Your Energy Bill

Energy Saving Tips

Want to take control and reduce your energy bills season by season?

I (We) acknowledge that this authorization is provided for the benefit of Direct Energy Regulated Services and my (our) bank and is provided in consideration of my (our) bank agreeing to process debits and credits against my account in accordance with the rules of the Canadian Payments Association.

I (We) warrant and guarantee that all persons whose signatures are required to sign on this account have signed the Preauthorized Payment Service Agreement.

I (We) hereby authorize Direct Energy Regulated Services to draw or deposit on my (our) account number with the branch of the financial institution I (we) maintain an account. This authorization may be cancelled at any time upon notice by me (us).

I (We) acknowledge that, in order to revoke this authorization, notice of revocation must be provided to Direct Energy Regulated Services.

I (We) acknowledge that provision and delivery of this authorization to Direct Energy Regulated Services constitutes delivery by me to my bank. Any delivery of this authorization to Direct Energy Regulated Services constitutes delivery by me (us).

I (We) undertake to inform Direct Energy Regulated Services, in writing of any change in the account information provided in this authorization at least 10 days prior to the next due date of the Preauthorized Debit (PAD).

I (We) acknowledge that my (our) bank is not required to verify that a PAD has been issued in accordance with the particulars of my (our) authorization including, but not limited to, the amount.

I (We) acknowledge that my (our) bank is not required to verify that any purpose of payment for which the PAD was issued has been fulfilled by Direct Energy Regulated Services as a condition to honoring a PAD issued or caused to be issued by Direct Energy Regulated Services on my (our) account. Revocation of this authorization does not terminate any Contract for goods or services that exists between me (us) and Direct Energy Regulated Services. My (Our) authorization applies only to the method of payment and does not otherwise have any bearing on the Contract for goods or services exchanged.

A PAD may be disputed by me (us) under the following conditions:

  • The PAD was not drawn in accordance with my (our) authorization; or
  • The authorization was revoked; or
  • Preauthorization was not received.

I (We) acknowledge that in order to be reimbursed, acknowledge that a declaration to the effect that either (1), (2) or (3) took place, must be completed and presented to the branch of the financial institution holding my (our) account up to and including 90 calendar days in the case of a personal/household PAD (or up to, and including, 10 business days in the case of a business PAD), after the date on which the PAD in dispute was posted to my (our) account.

I (We) acknowledge that a claim on the basis that my (our) authorization was revoked, or any other reason, is a matter to be resolved solely between Direct Energy Regulated Services and me (us), when disputing any PAD after 90 calendar days in the case of a personal/household PAD (or 10 business days in the case of a business PAD).

I (We) acknowledge that upon finalizing my bill with Direct Energy Regulated Services, the amount will be withdrawn or refunded to/from my (our) account. Unless my (our) Direct Energy Regulated Services account is in a business name and/or classified other than as a residential customer, preauthorized debits shall be designated as personal/ household and handled in that manner.

DEFINITIONS:

Business PAD: Means a PAD (Pre-Authorized Debit in paper, electronic or other form) drawn on the account of a Payor such as, but not limited to, a corporation, an organization, a trade, an association, a government entity, a profession, a venture or an enterprise, for the payment of goods and services related to commercial activities of the Payor.

Personal/Household PAD: Means a PAD drawn on the account of a Payor for payments such as, but not limited to, charitable donations, RESP and Spousal RRSP contributions, mortgage installments, utility bills, insurance premiums, membership fees, property taxes, credit card billings and payment for other consumer goods and services.

Choosing your energy
provider. It's Your Choice.

The Alberta Government has made a commitment to fostering a competitive energy market in the province. They're doing this by giving Albertans the opportunity to choose their retailer - either by signing up for a competitive contract or staying on the regulated rate.

There are a number of energy retailers in Alberta offering a variety of natural gas and electricity price protection plans, which protect customers against rising prices. A list of energy retailers can be found at www.ucahelps.gov.ab.ca or by calling in Alberta, 310-4-UCA (310-4822), Outside Alberta, (780) 644-5130.

© 2013 Direct Energy Marketing Limited. All rights Reserved. Direct Energy Marketing Limited is a subsidiary of Centrica, plc. Direct Energy and the Lightning Bolt design are either registered trademarks or trademarks of Direct Energy Marketing Limited in the United States and/or Canada. Use of such trademarks has been licensed by Direct Energy Marketing Limited to its various subsidiaries and affiliates.