Direct Energy

CONTACT US

Understanding Your Bill

See our interactive bill

We've got the ins and outs of your bill statement.

Natural Gas Inquiries

1-866-420-3174 Regulated Natural Gas Customer Call Center
Handles all Natural Gas inquiries, billing inquiries, moves and changes.
1-877-420-3175 Regulated Financial Services Gas Center
Handles all collection activity for Natural Gas accounts.
1-877-420-3777 Regulated Natural Gas Fax Number
Hours of Operation: Monday to Friday 7:00am - 9:00pm, Saturday 8:00am - 4:30pm

Electricity Inquiries

1-888-420-3174 Regulated Electricity Customer Call Center
Handles all electricity inquiries, billing inquiries, moves and changes.
1-866-420-3183 Regulated Financial Services Electricity Center
Handles all collection activity for Electricity accounts.
1-877-420-3777 Regulated Electricity Fax Number
Hours of Operation: Monday to Friday 7:00am - 9:00pm, Saturday 8:00am - 4:30pm

Alternatively, email us at ders_inquiries@directenergy.com or write to us at:

Direct Energy Regulated Services
P.O. Box 1520, Station M
Calgary, AB T2P 5R6

Emergency Information

To find out who you should contact in the event of an emergency or energy interruption, please refer to your energy statement for contact information.

Location Phone Number
ATCO Gas Emergency Response 1-800-511-3447 (24 hr)
ATCO Electric Emergency Response 1-800-668-5506 (24 hr)
AltaGAS Emergency Response 1-866-826-3830 (24 hr)
EPCOR Emergency Response 1-855-333-9473 (24 hr)
ENMAX Emergency Response 1-403-514-6100 (24 hr)

Back to Top

Helpful Energy
Efficiency Tips

At Direct Energy we believe that caring for the environment is everyone's responsibility. The following energy-reducing tips can help you do your part, and equally important, they can help you save money. How To Save

How Electricity and/or
Natural Gas Gets to Your Home

Learn more Natural Gas >

Learn more Electricity >

© 2013 Direct Energy Marketing Limited. All rights Reserved. Direct Energy Marketing Limited is a subsidiary of Centrica, plc. Direct Energy and the Lightning Bolt design are either registered trademarks or trademarks of Direct Energy Marketing Limited in the United States and/or Canada. Use of such trademarks has been licensed by Direct Energy Marketing Limited to its various subsidiaries and affiliates.