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COMPLIANCE PLAN & CODE OF CONDUCT

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DERS Compliance Plan and Code of Conduct

Code of Conduct Regulations

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Complaints respecting possible contraventions by Direct Energy Regulated Services of the Gas Utilities Act Code of Conduct Regulation should be directed to Direct Energy Regulated Services at 1-866-420-3174 and to the Alberta Utilities Commission (AUC) at 780-427-4903. The AUC was formed on January 1, 2008 from its predecessor, the Alberta Energy and Utilities Board (EUB).The AUC is independent of Direct Energy Regulated Services.

Complaints respecting possible contraventions by Direct Energy Regulated Services of the Electric Utilities Act Code of Conduct Regulation should be directed to Direct Energy Regulated Services at 1-888-420-3181 and to the Market Surveillance Administrator under section 41 of the Alberta Utilities Commission Act by calling 403-705-3181 or by visiting their website at www.albertamsa.ca. The Alberta Market Surveillance Administrator is independent of Direct Energy Regulated Services.

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