Customer Service

Payment Options

Convenient Ways to Pay Your Bill

  1. Pre-authorized Debit Plan
  2. Mail. Send cheque or money order to the address on the back of the first page of your bill.
  3. By telephone or computer. Contact your financial institution for details.
  4. At your financial institution. Pay at most banks and financial institutions. A transaction fee may be charged at the time of payment.
IMPORTANT: If you are making your payment by telephone for the first time or are setting up your account for pre-authorized debit, please select Direct Energy Essential Services from the list of payees.

Pre-authorized Debit Plan

Save time and forget about late payment worries by signing up for our Pre-authorized Debit Plan.

With this free service, your Direct Energy Essential Services energy bill will be deducted electronically from your bank account each month. You'll save on postage and cheque-writing costs, plus your payments will always be on time - even when you're away from home.

To join the Pre-authorized Debit Plan, all that's required is to:

  1. Print the application form (PDF: 140k)*.
  2. Read the Terms and Conditions.
  3. Complete and sign the form.
  4. Fax it to us at 1-877-777-9607
Alternatively, attach a blank personalized cheque marked VOID to your application form and mail it to:
Pre-authorized Debit Plan
Direct Energy Essential Services,
PO Box 2425, Edmonton, AB, T5J 2V6

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How does it work?

  • Once enrolled, you will continue to receive a statement each month.
  • Your statement will show the amount and date your payment will be deducted from your bank account.
  • A message will appear on your statement each month to keep you informed of your transactions.

When is the payment withdrawn from my account?

  • Watch for a message on your bill to indicate you are on the plan.
  • The date and withdrawal amount will be shown on your bill.
  • Your payment will be withdrawn the morning of your billing due date.

Note: Sufficient funds or bank approved overdraft protection must be available when payment is due, to avoid an NSF charge.

What if your bank account changes?

Simply advise us in writing and include your new personalized cheque marked VOID. We'll do the rest.

Budget Payment Plan is also available.

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*PDF files require the use of the free Adobe Reader. Download the latest version here.