Customer Service

Contact Us

Get in touch with Direct Energy Essential Services

For service or information, please call:

1-866-374-6299 for customer inquires or
1-866-374-6288 for financial services.

Or fax us at:

1-877-777- 9607

Hours of Operation

Hours of Operation are:

7:00 a.m. - 9:00 p.m. Monday to Friday
8:00 a.m. - 4:30 p.m. Saturday

Alternatively, you can email us at dees_inquiries@directenergy.com or write to us at:

PO Box 2425, Edmonton AB, T5J 2R4

Emergency Information

If you have a Natural Gas or Electricity emergency please contact your Natural Gas Distributor or your Electric Wire Service Provider.

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ATCO Gas
Location Phone Number
Edmonton and local areas (780) 420-5585
Calgary and local areas (403) 245-7222
City of Red Deer (403) 347-9576
All other areas (direct dial) 1-800-511-3447 (toll-free)

ATCO Electric

Emergency and repair 1-800-668-5506.

EPCOR

Emergency and repair, Edmonton 412-4500

ENMAX Power

Downed Power Lines, Calgary 310-1020
Power Outages, Calgary 310-1020
Emergency and repair, City of Lethbridge 403-320-3940 Emergency and repair, Red Deer 403-348-5700

FORTIS

Power emergency and repair 310-(WIRE) 9473

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