Customer Service

Customer Service

Distribution Company Emergency Information

Please call these emergency numbers when you need/have to:

  • Power outage
  • Energizing sites
  • De-energizing sites
  • Questions on your delivery charges
Electricity
ATCO Electric   www.atcoelectric.com
24 hour Emergency Services   1-800-668-5506
Customer Assistance   1-800-668-2248
City of Lethbridge   www.lethbridge.ca
24 hour Emergency Services   1-403-320-3940
Customer Assistance   1-403-320-3111
Fortis Alberta Inc.   www.fortisalberta.ca
All Inquiries   (direct dial) 310-9473
ENMAX Power   www.enmax.com
Calgary:   
  Downed Power Lines   1-403-514-6100 (24 hours)
  Power Outage   1-403-514-6100 (24 hours)
  Streetlight Outage   1-403-268-1155
Lethbridge and area   1-403-320-3940
Red Deer and area   1-800-668-2248
Fort Macleod and area   1-800-332-1002
Cardston and area   1-403-653-3366
Crowsnest Pass and area   1-403-562-2021
EPCOR Distribution Inc.   www.epcor.ca
Edmonton   1-780-412-4500
SIMMARIX Inc.   www.simmarix.com
Ponoka    1-403-783-0143
Natural Gas
ATCO Gas   www.atcogas.com
Edmonton and areas    1-780-420-5585
Calgary and area    1-403-245-7222
City of Red Deer    1-403-347-8947
all other areas    1-800-511-3447
AltaGas Utilities   www.altagasutilities.com
Customer Assistance    1-866-222-2067
Emergency Contact    1-866-222-2068

Call Before You Dig:

Remember, for your safety you should contact Alberta One Call before you dig. They provide a free line locate service so you know where you can dig safely. Call toll-free: 1-800-242-3447

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Service

Natural Gas:

To speak with a Natural Gas Account Manager, please call toll-free 1-888-393-5553

Or Contact Us Online

Or send an email to: alberta.business@directenergy.com

Electricity:

To speak with an Electricity Account Manager, please call toll-free 1-888-393-5553

Or Contact Us Online

Or send an email to: alberta.business@directenergy.com

HVAC Services:

To speak with an HVAC Account Manager, please call toll-free 1-888-393-5553

Or Contact Us Online

Or send an email to: alberta.business@directenergy.com

Building & Energy Management:

To speak with a Building & Energy Management Account Manager, please call toll-free 1-888-393-5553

Or Contact Us Online

Or send an email to: alberta.business@directenergy.com

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Billing

We have specific explanations of the items on your energy bill.

Electricity Bills:

Check out electricity bills

Natural Gas Bills:

Check out Natural Gas bills

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Finances

All too often, worthwhile projects are abandoned because of constraints in capital. We can help you capture the hidden benefits inside your building without straining your capital budget.

By applying the generated energy savings dollars to cover financing charges of the project, we create a cash-flow-neutral financing arrangement typically over 2 to 4 years. Once the financing period is over, you can benefit from the ongoing energy savings within your facility.

The benefits of improved building comfort and performance, however, are immediate.

Contact Us Online

Call toll-free: 1-888-393-5553

Or write to:

Direct Energy Business Services Head Office
2645 Skymark Avenue
Mississauga, ON
L4W 4H2
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Inquiries & Requests

Have a question? Need more information? Let us know and we will do our best to provide the answers you need.

Contact Us Online

Send an email to: alberta.business@directenergy.com

We invite you to send mail inquiries and requests to our Direct Energy Business Services offices throughout Alberta:

Direct Energy Business Services

Western Region Head Office:

111 5th Ave. S.W.,suite 1000
Calgary, Alberta
T2P 3Y6

Direct Energy Business Services

Alberta Sales Offices:

12420 - 104 Avenue, Suite 100
Edmonton, Alberta
T5N 3Z9

42nd Avenue SE, #855
Calgary, Alberta
T2H 2X2

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Business Relocation

If you need to update your account or location information, please call our Customer Care Centre toll-free:

Direct Energy Business Services: 1-866-374-6355

or Direct Energy Business Services Default Supplier: 1-866-465-1262

Please have the following information handy:

  • Customer Name
  • Mailing address
  • Service address
  • Service account number (as stated on your bill)
  • Service point status (as stated on your bill)
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Feedback

If you have compliments or complaints, please let us know about them.

Contact Us Online

We will do our utmost to respond as promptly as possible.

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