Customer Service
Distribution Company Emergency Information
Please call these emergency numbers when you need/have to:
- Power outage
- Energizing sites
- De-energizing sites
- Questions on your delivery charges
| Electricity | |
|---|---|
| ATCO Electric | www.atcoelectric.com |
| 24 hour Emergency Services | 1-800-668-5506 |
| Customer Assistance | 1-800-668-2248 |
| City of Lethbridge | www.lethbridge.ca |
| 24 hour Emergency Services | 1-403-320-3940 |
| Customer Assistance | 1-403-320-3111 |
| Fortis Alberta Inc. | www.fortisalberta.ca |
| All Inquiries | (direct dial) 310-9473 |
| ENMAX Power | www.enmax.com |
| Calgary: | |
| Downed Power Lines | 1-403-514-6100 (24 hours) |
| Power Outage | 1-403-514-6100 (24 hours) |
| Streetlight Outage | 1-403-268-1155 |
| Lethbridge and area | 1-403-320-3940 |
| Red Deer and area | 1-800-668-2248 |
| Fort Macleod and area | 1-800-332-1002 |
| Cardston and area | 1-403-653-3366 |
| Crowsnest Pass and area | 1-403-562-2021 |
| EPCOR Distribution Inc. | www.epcor.ca |
| Edmonton | 1-780-412-4500 |
| SIMMARIX Inc. | www.simmarix.com |
| Ponoka | 1-403-783-0143 |
| Natural Gas | |
|---|---|
| ATCO Gas | www.atcogas.com |
| Edmonton and areas | 1-780-420-5585 |
| Calgary and area | 1-403-245-7222 |
| City of Red Deer | 1-403-347-8947 |
| all other areas | 1-800-511-3447 |
| AltaGas Utilities | www.altagasutilities.com |
| Customer Assistance | 1-866-222-2067 |
| Emergency Contact | 1-866-222-2068 |
Call Before You Dig:
Remember, for your safety you should contact Alberta One Call before you dig. They provide a free line locate service so you know where you can dig safely. Call toll-free: 1-800-242-3447
Service
Natural Gas:
To speak with a Natural Gas Account Manager, please call toll-free 1-888-393-5553
Or send an email to: alberta.business@directenergy.com
Electricity:
To speak with an Electricity Account Manager, please call toll-free 1-888-393-5553
Or send an email to: alberta.business@directenergy.com
HVAC Services:
To speak with an HVAC Account Manager, please call toll-free 1-888-393-5553
Or send an email to: alberta.business@directenergy.com
Building & Energy Management:
To speak with a Building & Energy Management Account Manager, please call toll-free 1-888-393-5553
Or send an email to: alberta.business@directenergy.com
Billing
We have specific explanations of the items on your energy bill.
Electricity Bills:
Natural Gas Bills:
Finances
All too often, worthwhile projects are abandoned because of constraints in capital. We can help you capture the hidden benefits inside your building without straining your capital budget.
By applying the generated energy savings dollars to cover financing charges of the project, we create a cash-flow-neutral financing arrangement typically over 2 to 4 years. Once the financing period is over, you can benefit from the ongoing energy savings within your facility.
The benefits of improved building comfort and performance, however, are immediate.
Call toll-free: 1-888-393-5553
Or write to:
Direct Energy Business Services Head Office
2645 Skymark Avenue
Mississauga, ON
L4W 4H2
Inquiries & Requests
Have a question? Need more information? Let us know and we will do our best to provide the answers you need.
Send an email to: alberta.business@directenergy.com
We invite you to send mail inquiries and requests to our Direct Energy Business Services offices throughout Alberta:
Direct Energy Business Services
Western Region Head Office:
111 5th Ave. S.W.,suite 1000
Calgary, Alberta
T2P 3Y6
Direct Energy Business Services
Alberta Sales Offices:
12420 - 104 Avenue, Suite 100
Edmonton, Alberta
T5N 3Z9
42nd Avenue SE, #855
Calgary, Alberta
T2H 2X2
Business Relocation
If you need to update your account or location information, please call our Customer Care Centre toll-free:
Direct Energy Business Services: 1-866-374-6355
or Direct Energy Business Services Default Supplier: 1-866-465-1262
Please have the following information handy:
- Customer Name
- Mailing address
- Service address
- Service account number (as stated on your bill)
- Service point status (as stated on your bill)
Feedback
If you have compliments or complaints, please let us know about them.
We will do our utmost to respond as promptly as possible.
